Critical Facilities Operations Manager
2 weeks ago
About the Role:
This is a supervisory role within the Critical and Technical Services job function.
- As a CBRE Critical Facilities Manager, you will oversee the department responsible for resolving and completing day-to-day work orders to meet customer satisfaction.
- Technical maintenance services in critical client environments will be your responsibility.
Key Responsibilities:
- Provide formal supervision to employees, monitor their training and development, and conduct performance evaluations and coaching.
- Coordinate and manage the team's daily activities, establish work schedules, assign tasks, and cross-train staff.
- Set and track staff and department deadlines, mentor, and coach as needed.
- Review work logs and outstanding items through the in-house system to ensure completion and retain records.
- Ensure contractors and staff comply with all company, client safety, and security requirements.
- Develop and implement critical services training programs.
- Meet regularly with Sr management and key stakeholders to provide status reports.
- Share advanced expertise and industry experience with the team to help resolve operational problems.
- Evaluate Planned Preventative Maintenance assessments of plant and equipment and approve improvements and upgrades.
- Document and resolve any out-of-line situations with incident reports.
- Lead by example and model behaviors consistent with CBRE RISE values.
- Apply knowledge of own discipline and how it integrates with others to achieve team and departmental objectives.
- Identify, troubleshoot, and resolve day-to-day and moderately complex issues.
Requirements:
- Bachelor's Degree preferred with 4-7 years of relevant experience or a combination of experience and education.
- Current or previous experiences in Data Center Facilities Maintenance or Critical Infrastructure Environment with Critical equipment such HV/LV Distribution system, HVAC, UPS, BMS, CMMS, etc.
- Education background in building/facilities management/Mechanical - AC & Ref/Electrical.
- Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention.
- Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
- Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
- Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
- In-depth knowledge of Microsoft Office products.
- Extensive organizational skills with a strong inquisitive mindset.
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