Customer Service Ambassador

3 days ago

Central Coast, Australia beBeeService Full time $60,000 - $90,000
Customer Service Role

The ideal candidate for this role will have exceptional communication skills, a strong work ethic, and the ability to adapt to diverse customer types.

Key Responsibilities:

  • Respond to customer inquiries in a timely and accurate manner, providing clear and concise solutions to their issues.
  • Update key accounts with regular order status reports, ensuring transparency and keeping stakeholders informed.
  • Manage the qualified lead process, converting targeted leads into active opportunities that drive business growth.
  • Identify new business opportunities and collaborate with relevant team members to close deals, leveraging relationships and expertise to achieve success.
  • Work closely with sales teams as required, fostering a collaborative environment that drives results.
  • Review Daily Booking Reports for accuracy and highlight issues to finance and logistics departments, ensuring seamless operations.
  • Attend to customer queries on outstanding orders, proactively communicating rescheduled delivery information and maintaining a positive customer experience.
  • Provide accurate information to logistics, stores, and production teams to ensure timely dispatch, meeting customer expectations.
  • Complete paperwork, including purchase requisitions and credit requests, ensuring compliance and efficiency.
  • Participate in monthly hub meetings to discuss sales performance and customer service strategy, driving continuous improvement.
  • Undertake additional duties as required by the Sales Operations Manager, demonstrating flexibility and a willingness to adapt.

Requirements:

  • Secondary education level, with a trade background advantageous.
  • Previous sales or customer service experience, with a proven track record of success.
  • Ability to adapt to diverse customer types, with strong organisational skills and the ability to manage multiple tasks.
  • Confident and effective communication skills, with a strong emphasis on teamwork and collaboration.

Competencies:

  • Values: Integrity, Accountability, Teamwork, Innovation.

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