Training Facilitator

10 hours ago

Ballarat, Victoria, Australia beBeeTrainingFacilitator Full time $60,000 - $90,000
Role Summary

We are seeking a Training Facilitator to join our team and assist in delivering highly essential services to the community.

About the Role

This is an exciting opportunity for a motivated and experienced Training Officer to coordinate and facilitate new starter training and upskilling of our existing team members. The training team and Training Facilitator role is crucial to our success. Supported by a diverse and inclusive team, there's opportunity for you to deepen your professional capability and grow your career.

Key Responsibilities
  • Manage and facilitate training programs to deliver on our contractual obligations.
  • Deliver and support classroom style training programs.
  • Use admin skills to support the smooth operation of training and planning.
  • Provide regular updates to stakeholders on the progress of training and any issues relevant to on-time delivery of training.
  • Conduct observation, evaluation and assessment of candidate's learning outcomes and test results.
Requirements

To be successful in this role, you will need:

  • A minimum Cert IV in training and assessment or equivalent.
  • A passion and experience in supporting others to learn and develop, understand and support different learning styles.
  • An understanding of contact centre operations (ideally).
  • The ability to establish and ensure a safe and inclusive learning environment where everyone thrives.
  • A warm and inviting interpersonal style; approachable, enthusiastic and engaging.
  • High level of integrity.
  • Intuition and Emotional Intelligence to know who to help, what to say and to read the mood and needs of new starters.
What You'll Get

In return for your hard work and dedication, you'll receive:

  • An attractive remuneration package with additional benefits.
  • Rewards and recognition program, including awards and corporate retail discounts.
  • Opportunities to participate in broader leadership development and influence.
  • Ongoing training tailored for your personal development plans.
  • A friendly and diverse team with inclusivity and care at the heart of everything we do.
About Us

We're a leading provider of essential services to governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. Our values of Trust, Care, Innovation and Pride underpin everything we do. We're committed to diversity and inclusion, and we encourage people from all backgrounds to apply.

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