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Operations Leader

2 months ago

Brisbane, Queensland, Australia Virgin Australia Airlines Full time

About the Role:

The Operations Leader is a critical position within Virgin Australia Airlines, responsible for overseeing all customer interactions, sales, and servicing across various teams. This role requires a strong leader who can foster a high-performing team culture, drive revenue growth, and deliver exceptional customer experiences.

Key Responsibilities:

  • Lead high-performing teams to deliver exceptional customer experiences and drive revenue growth
  • Develop and implement sales solutions to business problems and initiatives
  • Manage customer interactions, sales, and servicing across various teams
  • Build and maintain relationships with stakeholders, including customers, peers, and partners
  • Develop and implement strategies to improve customer satisfaction and loyalty

Requirements:

  • Previous experience in a leadership or management role, preferably in a call center or operational team
  • Proven track record of leading high-performing teams and driving business results
  • Strong knowledge of customer complaint management systems and sales solutions
  • Advanced PowerPoint and Excel skills for data analysis and reporting
  • Excellent communication and interpersonal skills

What We Offer:

  • Heavily discounted air travel for you and your loved ones
  • Flexible working arrangements, including work hours and work-from-home options
  • Discounts on travel insurance, car hire, accommodation, and experiences worldwide
  • Hospitality, retail, technology, beauty services, and wellness discounts
  • Comprehensive Employee Assistance Program for physical, mental, social, and financial well-being