Information Technology Specialist

1 week ago

North Sydney Council, Australia beBeeTechnical Full time $80,000 - $95,000
IT Support Technician Job Description

We are seeking an experienced IT Support Technician to join our Tech Support Team in North Sydney.

This part-time position provides Level 1 and Level 2 technical support across hardware, software, VOIP, and networking systems.

Responsibilities:

  • Triage and resolve IT support requests via FreshService
  • Troubleshoot hardware, software, VOIP, and network issues
  • Support key systems including Microsoft 365, Azure, Storman Cloud, 8x8, MDM, FreshService, and Jira
  • Manage IT assets from deployment through to secure decommissioning
  • Oversee user onboarding, offboarding, and account management
  • Collaborate with IT & Innovations on upgrades, testing, and rollouts
  • Liaise with vendors for solutions and enhancements
  • Create and maintain user training documentation
Requirements

We require someone with experience in a multi-site IT support environment who has strong troubleshooting skills and a customer-first approach.

Prior experience with Microsoft Office 365 and Azure is essential.

A Certificate IV or Diploma in IT (or related field) is required, as well as relevant vendor certifications.

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