Customer Service Professional

2 days ago

Perth, Western Australia beBeeHospitality Full time $45,000 - $65,000

Job Description

    We are seeking a highly motivated and service-driven professional to join our Front Office Team as a Guest Service Agent / Night Auditor on a part-time basis. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has strong knowledge of computer systems.

    As a Guest Service Agent, you will be the first point of contact for guests and visitors, handling a wide variety of front office tasks from selling the hotel's facilities to taking reservations and maintaining guest accounts. You will also provide passionate, knowledgeable, and friendly service to both external and internal guests at all times.

    Key responsibilities include delivering service excellence, acting as the first point of contact for guests, handling front office tasks, providing service to guests, answering telephone calls, reconciling cashier floats, ensuring non-members are informed about benefits, assisting with enrolments, and performing night audit duties.


Required Skills and Qualifications

  •     Previous customer service experience, preferably in a hotel environment.
  •     Strong knowledge of computer systems including Microsoft Office and ideally Opera PMS.
  •     Ability to work under pressure, multitask, and think on your feet to quickly resolve issues.
  •     Strong communication skills and pride in personal presentation.
  •     A natural ability to delight guests with authentic service, setting you apart from the rest.
  •     A genuine passion for hospitality and commitment to creating memorable guest experiences.
  •     Flexibility to work evening, overnight, weekends, and public holiday shifts as required.


Benefits

  •     Work Your Way - We adjust to your lifestyle and meet you where you are.
  •     Learn Your Way – Personal development plans and career progression.
  •     Incredible staff discounts across all Accor properties and restaurants (worldwide).
  •     Gain amazing exposure working with a leader in the industry.
  •     Career progression and diversification will be a dream with the hundreds of properties in our portfolio.


Others

  •     Seniority level: Entry level.
  •     Employment type: Full-time.
  •     Job function: Other.
  •     Industries: Hospitality.

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