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Customer Service Representative

2 months ago


Melbourne, Victoria, Australia Johns Lyng Group Full time
About the Role:

As a Customer Service Representative at Johns Lyng Group, you will be part of a dynamic team that promises excitement, challenge, and growth. We're seeking an individual with a strong customer service background who thrives in a fast-paced environment and exudes an outgoing and driven personality.

Our ideal candidate would love to be challenged by a busy and diverse environment with a strong customer focus. This role will suit somebody who is proactive, organised and can work well under pressure. Key responsibilities include:

Handling inbound calls from a diverse customer base
Creating positive experiences for our valued clients and customers
Assisting customers and corporate clients with enquiries
Delivering personalised customer service at the highest level in line with our core values of respect, integrity, courtesy and honesty
Cultivating and maintaining client relationships with care and professionalism

About You:

We're looking for someone with a background in customer service, a confident and professional manner, exceptional communication and interpersonal skills, the ability to thrive under pressure, proficiency in computer literacy, a positive can-do attitude with a commitment to driving great experiences for our customers, and exposure to office-based roles is beneficial but not necessary. Previous call center experience is advantageous but not essential, and prior experience in the insurance or construction industry is a plus but not mandatory.

What's in it for You?

Unlock your potential with comprehensive training provided by our dedicated team and supportive leaders. Join a welcoming and passionate team culture where your efforts are recognised and celebrated. Enjoy an array of benefits, including:

Support and mentorship from experienced managers
Opportunities for future career progression
Exclusive discounts on technology, cars, fashion, and leisure
Access to cutting-edge technology and a modern office environment

About Us:

As one of Australia's premier building and construction companies, Johns Lyng Group boasts over 60 years of excellence. With a reputation for transparency and honesty, coupled with highly talented business units, we've experienced tremendous growth. Please note: A criminal background check will be conducted as part of the recruitment process. Join us in shaping the future of customer service excellence.