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Retail Customer Experience Specialist

3 weeks ago

Adelaide, South Australia beBeeCustomerService Full time $40,000 - $55,000

At Repco, we are committed to delivering exceptional customer experiences. As a key member of our team, you will play a vital role in ensuring that every customer interaction is positive and memorable.

About the Role

Our Retail Assistants are responsible for providing outstanding service and support to customers in person, over the phone, and online. Your primary focus will be on creating moments that matter for our customers, by providing genuine assistance and resolving any issues they may encounter.

  • Proactively engage with customers to understand their needs and preferences.

  • Provide expert advice and guidance on products and services, ensuring that customers have all the information they need to make informed purchasing decisions.

  • Work collaboratively with colleagues to achieve sales targets and drive business growth.

  • Maintain high standards of store presentation and merchandising, ensuring that our stores always look their best.

  • Process stock, receive, dispatch, and store products efficiently and effectively.

  • Contribute to a positive and inclusive team culture, promoting a safe and respectful work environment.

Requirements

To succeed in this role, you will need:

  • A strong passion for delivering exceptional customer service.

  • Excellent communication and interpersonal skills.

  • The ability to work collaboratively as part of a team.

  • Basic math skills and attention to detail.

  • Ability to lift, bend, and climb as required by the role.

Benefits

We offer a range of benefits to support your physical and mental well-being, including:

  • A safe and inclusive work environment.

  • Competitive rates of pay.

  • Ongoing training and development opportunities.

  • Access to employee reward and recognition programs.

  • Private social media groups to stay connected with colleagues.

Join Our Team

If you are passionate about delivering exceptional customer experiences and working collaboratively as part of a dynamic team, please submit your application today