
Store Operations Leader
2 weeks ago
As a key member of our team, you will be responsible for delivering exceptional customer service to our valued consumers using our C.H.A.R.M service model.
Key Responsibilities- Lead the team in achieving outstanding sales, consumer service and operational performance metrics.
- Apply analytical thinking and company reporting to identify opportunities within the store and empower the team to make strategic decisions.
- Maintain a welcoming and inclusive environment that promotes internal growth and builds an external network of talent.
- Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities.
- Contribute to crafting a team environment that encourages sharing of suggestions, ideas and concerns while upholding company values.
- Support team members in executing retail operations, including POS system management, stock replenishment, pricing and markdown processes.
- Adhere to company policies and procedures, including shortage prevention, inventory control and compliance procedures.
- Minimum 18 years old.
- Possess at least a high school diploma or above preferred.
- Minimum 5 years of total retail experience; preferably with previous Store Manager experience.
- Demonstrated leadership abilities, with a passion for challenging, empowering and driving team results.
- Professional working proficiency in English, proficiency of other language(s) will be an advantage.
- Proven communication skills (written and verbal) to successfully connect with the team, operations managers, District Managers and corporate partners.
- Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
- Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel and Email and able to operate retail Point of Sale system.
The company is committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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