Chief Technology Infrastructure Manager

5 days ago

Adelaide, South Australia beBeeoperations Full time $100,000 - $140,000
Job Overview

The Global IS Operations Manager plays a key leadership role in shaping and delivering our global technology operations. This includes managing core IS infrastructure services, driving an evergreen strategy, and overseeing operational supplier contracts.

This role is central to strengthening vendor partnerships, ensuring operational performance, and supporting reliable, secure, and scalable services across the business.

Key Responsibilities:
  • Lead the management of service contracts for IS operational suppliers.
  • Establish effective governance and global management of these services.
  • Oversee the maintenance of global IS infrastructure services within agreed performance metrics.
  • Support regionally located services by applying standard practices for networks, telecommunications, and end-user computing.
  • Manage and continuously improve IS operational service delivery through a combination of internal teams and third-party providers.
  • Provide rapid and proactive support for VIP services as required.
  • Collaborate with the managed service provider to maintain and optimise our infrastructure delivery in line with Santos ITIL practices.
Requirements:
  • Proven experience leading global technology operations teams and services.
  • Strong background in standardising practices across global sites for efficiency and scale.
  • Deep understanding of IT service management and governance, including ITIL principles.
  • Demonstrated ability to manage supplier relationships, contracts, and performance frameworks.
  • Experience leading teams, managing budgets, and delivering concurrent projects.
  • Confident in managing business change and engaging stakeholders across levels.
  • Broad exposure to enterprise infrastructure and applications.
  • Collaborative approach to working with Architecture on standards and lifecycle planning.
  • Adherence to compliance with the SMS and Delegation of Authority (DOA).
  • Experience working in or alongside related disciplines such as supply chain, telecommunications, or business operations.
  • Familiarity with vendor management frameworks in large, complex environments.
  • Exposure to operating within large-scale transformational programs.
  • Relevant tertiary qualifications or equivalent industry experience in an IS/IT technical area.

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