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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Westpac. As a key member of our branch network, you will play a vital role in delivering exceptional customer experiences and providing personalized support to our clients.
Key Responsibilities- Manage transactional and savings needs for customers, ensuring their financial goals are met and exceeded.
- Connect customers with specialists when required, providing seamless and stress-free banking experiences.
- Proactively engage with customers via phone or email, empowering them to make the most of their money.
- Work collaboratively with colleagues to achieve branch goals and deliver outstanding service.
- Stay up-to-date with banking procedures and technologies, adapting to new processes and systems.
As a valued member of our team, you will receive comprehensive training on our banking products and services, as well as ongoing support and guidance from our experienced team.
We are committed to your success and offer a range of benefits, including:
- Competitive remuneration and benefits package.
- Opportunities for career growth and development.
- Flexible work arrangements and work-life balance.
- Access to industry-recognized qualifications and training programs.
- Support for volunteer and community work.
To be successful in this role, you will need:
- Sales experience and a proven ability to meet and exceed sales targets.
- Numerical skills and proficiency in handling cash and completing financial transactions with accuracy.
- Customer service experience, ideally in a customer-facing role.
- An energetic personality and genuine passion for helping people.
- Resilience and ability to remain calm and composed in challenging situations.
- Ability to work effectively with colleagues and adapt to new banking procedures and technologies.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. We look forward to hearing from you
