NDIS Support Specialist

2 weeks ago

Bundaberg city centre, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

About Southern Cross Support Services


We are a leading provider of support services under the National Disability Insurance Scheme (NDIS). Our team is passionate about empowering individuals with disabilities and their families by providing tailored solutions that enhance their quality of life.


Job Summary

We are seeking a compassionate and organised NDIS Support Specialist to assist participants and their families through the intake process. In this role, you will be the first point of contact, ensuring they receive the necessary support and information about our services.


Key Responsibilities

  • Conduct initial assessments and gather relevant information from NDIS participants and their families.
  • Provide clear and accurate information about NDIS services and processes.
  • Collaborate with support coordinators and other team members to ensure seamless service delivery.
  • Maintain accurate records and documentation in compliance with NDIS requirements.
  • Assist participants in completing necessary paperwork and navigating the NDIS portal.
  • Develop and maintain positive relationships with participants, families, and external stakeholders.
  • Stay informed about NDIS policies and updates to provide the best support.

Requirements

  • Experience in customer service or administrative roles, preferably in the disability or health sector.
  • Strong understanding of the NDIS and its processes.
  • Excellent communication and interpersonal skills.
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Proficient in using computer systems and databases.
  • Eligible for or possess a Blue Card and NDIS Worker Screening Clearance.

About Us


We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome – they are essential to our success.

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