Cloud Transformation Specialist

Cloud Solution Architect

We are seeking a Cloud and AI Solution Architect to accelerate our customers' transformation on Microsoft Azure. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements.

This individual will help our customers architect and deploy first-class cloud infrastructure solutions in Azure and be AI Ready by applying scalable best practices in the cloud leveraging principles from the Cloud Adoption Framework (CAF) and Well-Architected Framework (WAF).

Azure provides a comprehensive, innovative, and flexible cloud platform that enables working with Australia's largest and most important public sector and commercial companies to drive customer cloud adoption for AI innovation and influence transformational customer change.

• Deliver solutions aligned with Microsoft methodologies to support customer operational readiness and business goals.
• Collaborate across Microsoft and customer/partner teams to drive satisfaction and successful solution deployment.
• Identify and mitigate blockers, manage risks, and ensure compliance with industry and Microsoft standards.
• Contribute to identifying opportunities for consumption and usage growth by aligning technical solutions with customer value.
• Support customer adoption of Microsoft-aligned solutions and contribute to defining conditions of success.
• Build relationships with technical decision-makers and help bridge communication with business stakeholders.
• Act as the voice of the customer by sharing insights and feedback to influence product development and improve customer experience.
• Address customer dissatisfaction and contribute to strategies that enhance value realization and transformation acceleration.
• Assist partners in developing scalable offerings and support initial customer implementations.
• Provide technical enablement and pre-sales support to unblock opportunities and grow solution utilization.
• Initiate actions to address market opportunities and collaborate with internal stakeholders to support partner success.
• Identify gaps and contribute to improvements in products, processes, and methodologies.
• Demonstrate technical readiness and support team upskilling aligned with solution area and corporate priorities.
• Participate in virtual teams and community engagements to share insights and elevate Microsoft's technical brand.
• Contribute to intellectual property development and scalable models, including emerging scenarios like AI and CoPilot.

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field AND 2+ years of experience in one or more of the following areas:
• Cloud/infrastructure technologies
• IT consulting or support
• Systems administration
• Network operations
• Software development or support
• Technology solutions
• Practice development
• Architecture
• Consulting OR equivalent experience

• Bachelor's degree in a relevant field AND 5+ years of experience in the areas listed above OR Master's degree in a relevant field AND 3+ years of experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
• 2+ years of experience in a customer-facing role (internal or external)
• 2+ years of experience working on technical projects
• Technical certification in cloud platforms (e.g., Microsoft Azure, AWS, Google Cloud) or security

Microsoft is an equal opportunity employer. We welcome applications from qualified candidates without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable law.