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Senior Service Designer

2 months ago

Sydney, New South Wales, Australia Uniting Full time
About the Role

We are seeking a Senior Service Designer to join our team at Uniting, a leading human services organisation. As a Senior Service Designer, you will play a key role in shaping the future of our services, making them seamless, intuitive, and responsive to real human needs.

Key Responsibilities
  • Lead Human-Centred Design (HCD) activities, including research, journey mapping, and prototyping.
  • Develop service blueprints, process flows, and future-state journeys for our key services.
  • Facilitate co-creation workshops that engage cross-functional teams, stakeholders, and customers.
  • Leverage insights to design innovative solutions that meet business goals and delight our customers.
  • Be an advocate for customer-centricity, ensuring the voice of the customer is embedded across all our projects.
  • Collaborate with internal teams and external partners to deliver impactful service improvements.
What You'll Bring
  • A Bachelor's degree in Service Design, Interaction Design, User Experience, or a related field.
  • 5+ years of experience designing and improving services with a proven track record of successful projects.
  • Expertise in design thinking, HCD methodologies, and leading cross-functional teams.
  • A deep understanding of qualitative and quantitative research, including experience in running user research, prototyping, and user testing.
  • Strong analytical skills and the ability to translate data into actionable insights.
  • Ability to communicate ideas and service experiences visually, and with clarity.
  • Excellent workshop design and facilitation skills and the confidence to engage and involve participants.
  • Confidence to engage and influence senior stakeholders and peers.
  • Proficiency in tools like Miro, Figma, Sketch, or Adobe Creative Suite.
What We Offer
  • A rewarding career with a leading human services organisation.
  • Up to $18,550 NFP salary packaging available.
  • Access to our U rewards program with exclusive discounts.
  • Flexible work hours for work-life balance.
  • Access to Fitness Passport – Live your best life.
  • A supportive and inclusive and collaborative work environment.
  • Opportunities for professional growth.
  • Purchase of additional leave.
About Uniting

Uniting is a bold, forward-thinking organisation that puts people at the heart of everything we do. We're a Child Safe Organisation committed to promoting the safety, wellbeing, and inclusion of children and young people. We acknowledge the continuing sovereignty and rich cultural diversity of Australia's First Peoples and pay our respects to all Elders – past, present, and emerging.