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Quality Assurance
2 months ago
Sydney
Company OverviewFerrero is a globally recognized family-owned enterprise known for its iconic brands, including Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno, and Kinder Surprise. With a presence in over 50 countries and products available in more than 170 markets, Ferrero has captured the hearts of consumers across generations. Our success is driven by a dedicated workforce of 38,767 employees who prioritize care and quality in every aspect of our business. We invite you to explore the opportunity to be part of our journey.
Role Overview:The Commercial & Packaging Quality Manager plays a crucial role in overseeing quality management across Australia and New Zealand, ensuring consumer safety and enhancing the overall experience with Ferrero products. This position is pivotal in promoting the "Ferrero Quality Culture" and serves as a key resource for all quality-related matters. Responsibilities include the execution and supervision of quality enhancement initiatives and various quality activities associated with commercial logistics, trade, retail environments, and customer service.
Key Responsibilities:- Lead initiatives and strategies aligned with commercial quality objectives to optimize quality and freshness.
- Oversee monthly assessments of overall quality performance, tracking progress against targets for freshness, transit times, inventory management, and customer complaints.
- Act as the primary contact for shelf-life optimization and standardization.
- Collaborate with the Supply Chain team to uphold quality standards in commercial logistics.
- Plan and conduct audits, working on initiatives to enhance stock management and oversee the disposal of returned products.
- Ensure compliance with quality standards in copacking activities through collaboration with the commercial copacking team.
- Facilitate discussions with internal departments to address quality performance issues in trade and assist in forecasting to maintain quality and freshness.
- Contribute to packaging management tasks, including supplier selection, vendor assessment, and handling non-conformities.
- Manage the budget, operational call center, product withdrawal/recall processes, and other quality-related projects.
- Lead and develop the local quality team, enhancing their capabilities.
- A degree in food science or a related field.
- Relevant experience in the food FMCG sector.
- Familiarity with production techniques and quality standards within the food industry.
- Proven experience in quality control within high-manual production environments.
- Strong analytical skills with a focus on solutions.
- Excellent interpersonal and influencing abilities, capable of working effectively in a matrix organization and cross-functional teams.
- Experience in team management is essential.
- Proficient in MS Office; familiarity with SAP is advantageous.
Ferrero is dedicated to fostering a diverse and inclusive workplace where all employees feel valued and have equal opportunities. We recognize that each individual brings unique talents, and we are committed to nurturing their curiosity and abilities, enabling them to thrive both personally and professionally.
Success Factors:At Ferrero, consumers, quality, and care are central to our mission. To excel in this role, you must share our commitment to being consumer and product-centric, dedicated to delivering exceptional results for consumers worldwide.
