Service Assurance Expert

1 week ago

Sydney, New South Wales, Australia beBeeQuality Full time $100,000 - $120,000
Service Assurance Role

We are seeking a highly skilled Service Assurance Specialist to join our Service Delivery & Assurance team in Sydney. Reporting to the Service Assurance Team Leader, the successful candidate will be responsible for managing service assurance processes and activities for all products and services.

The primary responsibility of this role is to ensure that all calls, tickets, and escalations from internal stakeholders and external customers are actioned correctly and in a timely manner while providing exceptional service and delivery of business objectives.

This position requires effective communication and positive engagement with internal stakeholders, external customers, and third-party vendors to efficiently resolve incidents and faults.

Key Qualifications
  • Minimum 2 years of experience in Telecommunications and/or IT Operational roles
  • Strong understanding of VoIP/SIP, NBN, Ethernet, and Mobile technologies
  • Tertiary education in a related field
  • Ability to think logically and critically about complex problems
  • Proactive and customer-focused approach
What We Offer

We provide a dynamic and flexible work environment that encourages innovation and collaboration. Our employees enjoy a range of benefits including share options, generous parental leave, regular social events, and a comfortable working environment.

We are an equal opportunity employer committed to diversity and inclusion. All applications will be treated with confidentiality.

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