Australia Monitoring Specialist

1 week ago


Perth, Western Australia beBeeMonitoring Full time $80,000 - $97,000

Job Overview

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Our team is seeking a highly skilled Monitoring Specialist to join our call centre operations. This role involves monitoring alarm systems throughout Australia, booking after-hours jobs, dispatching technicians nationally, and performing basic troubleshooting.

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Key Responsibilities

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  • Action all alarms and calls in accordance with Response Centre procedures.
  • Effectively communicate with internal and external customers, including Emergency Services.
  • Work collaboratively with various departments within the business.
  • Obtain and evaluate relevant information to handle enquiries and complaints.
  • Maintain a reputation for caring and professional service to clients and their associated contacts.
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Requirements

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To be successful in this role, you will need:

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  • A strong customer service background (face-to-face or phone).
  • Australian or New Zealand Citizenship or Permanent Resident.
  • The ability to work in a fast-paced environment.
  • Savvy technology skills, including digital technologies.
  • Calm mannered, high attention to detail, and a professional attitude.
  • Ability to deal with a broad range of enquiries.
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What We Offer

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  • An excellent work-life balance, with 4 days on, 4 days off roster.
  • A competitive hourly rate and structure, with overtime opportunities.
  • 5 weeks annual leave.
  • Supportive team structure, with all training provided.
  • Paid education program through our Employee Scholar Program.


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