Head of Technical Support and Services
3 days ago
Frankieone is looking for an exceptional leader to fill the role of Head of Technical Support and Services. As the Head of Application Support, you will oversee the entire lifecycle of incidents, from initial detection to resolution.
Your Key Responsibilities:- Supervise and coordinate customer incidents, ensuring smooth tracking from detection to resolution.
- Manage major incidents and critical issues, contributing to post-incident reviews and ensuring follow-through with action plans.
- Provide incident leadership, ensuring the right expertise is engaged at the right time.
- The engineering team to identify and address common problems for both customers and internal teams.
- Client developers to help them integrate into our platform and provide feedback on the best use of our services.
-
Head Of Technical Cyber Security Services
2 weeks ago
Sydney, New South Wales, Australia Decipher Bureau Full timeHead of Technical Cyber Security Services This range is provided by Decipher Bureau.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range A$180,000.00/yr - A$250,000.00/yr THE ROLE As Head of Technical Security Services , you will take full ownership of the technical offensive security team...
-
Head of Technical Service Operations
2 days ago
Sydney, New South Wales, Australia NICE Full timeNICE is a leader in customer experience solutions. We are seeking a skilled Technical Support Team Lead to join our team and lead our technical support team in delivering world-class customer experiences.About the RoleThis is an exciting opportunity to join our dynamic team as a Technical Support Team Lead. As a key member of our team, you will be...
-
Technical Director of Application Support
3 days ago
Sydney, New South Wales, Australia Frankieone Full timeWe are seeking a talented Technical Director of Application Support to join our team at Frankieone. As the Head of Application Support, you will be responsible for leading all aspects of the operational infrastructure and delivery of Frankieone's SaaS customer-facing systems.Your Key Responsibilities:Lead the Application Support function, ensuring issues are...
-
Technical Cloud Services Professional
17 hours ago
Sydney, New South Wales, Australia Amazon Web Services (AWS) Full timeIn this role, you will have the opportunity to work on a broad spectrum of technical issues, leveraging your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services. You will interact with engineers and partner with other AWS teams to help reproduce and resolve customer issues.You will apply advanced...
-
Technical Support Professional
3 days ago
Sydney, New South Wales, Australia Stefanini North America and APAC Full timeThe ideal candidate for this position will possess strong technical expertise and excellent interpersonal skills. As a Help Desk Engineer at Stefanini North America and APAC, you will be responsible for delivering top-notch technical support to our clients.Main ResponsibilitiesClient Engagement: Engage with clients to understand their technical needs and...
-
AWS Region Services Head
17 hours ago
Sydney, New South Wales, Australia Amazon Full timeRole SummaryThis AWS Region Services Head position is responsible for leading high-performing teams in shaping the future of technology.The successful candidate will have strong technical expertise, leadership skills, and experience in driving innovation across critical projects.Main ResponsibilitiesDevelop and execute strategies for improving system...
-
AWS Technical Service Consultant
13 hours ago
Sydney, New South Wales, Australia Amazon Web Services (AWS) Full timeThis is a chance to join Amazon Web Services (AWS) and become a driving force behind the world's most comprehensive and widely-used cloud platform. As an AWS Support professional, you will be on the front line of cutting-edge cloud technology, empowering customers to harness the full power of Amazon Web Services.You will have the opportunity to work with a...
-
Head Of Learning Services
3 days ago
Sydney, New South Wales, Australia Curio Group Full timeHead of Learning Services Core Capabilities: Level 3 Competencies Track: Leaders - Level 3 About Curio Group Curio is a leading education services and advisory company, transforming learning for universities, vocational education providers, schools, professional bodies and workplaces.We partner with organisations to rethink, redesign, and deliver innovative...
-
Director of Technical Support Services
7 days ago
Sydney, New South Wales, Australia Datadog Full timeTechnical Escalation Engineer LeadWe are seeking a skilled Senior Manager to lead our Technical Escalation Engineering team at Datadog.About the TeamThe Technical Escalation Engineering team drives global success at Datadog by delivering exceptional customer support, developing technical expertise, and collaborating with senior leaders to drive business...
-
Head of Managed Services
3 weeks ago
Sydney, New South Wales, Australia Visa Inc. Full timeHead of Managed Services - Australia, New Zealand, South Pacific What a Head of Managed Services does at Visa: Visa Consulting and Analytics (VCA) is growing rapidly in Australia, New Zealand and South Pacific. The purpose of this role is to lead and grow the Managed Services practice AuNZSP. This will include leading the development of the following...
-
Head of Application Support
3 days ago
Sydney, New South Wales, Australia Frankieone Full timeThe roleWe are looking for a Head of Application Support Engineering to lead our support function and ensure seamless operations across our technical stack. This role is ideal for a hands-on leader with a strong technical background, an analytical mindset, and a passion for troubleshooting and process improvement. You will oversee a highly skilled team...
-
Sydney, New South Wales, Australia Manitou Bf Full timeAbout the Position:We are seeking a talented Technical Support and Service Delivery Director to join our team at Manitou Bf. In this role, you will be responsible for overseeing technical training, warranty management, and customer issue resolution across Australia, New Zealand, New Caledonia, and French Polynesia.Main Responsibilities:Provide technical...
-
Technical Program Manager, Region Services
2 hours ago
Sydney, New South Wales, Australia Amazon Web Services (AWS) Full timeThis is a Technical Program Manager, Region Services role with one of the leading companies in AU right now -- Amazon Web Services (AWS) -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.More About the Role at Amazon Web Services (AWS) ## DESCRIPTION AWS Utility Computing (UC) provides product...
-
Technical Business Solutions Expert
6 days ago
Sydney, New South Wales, Australia NSW Department of Communities and Justice Full timeDivision: Courts Tribunals and Service DeliveryLocation: Sydney, NSW, AUAbout the Role:The Senior Technical Business Analyst will work as part of a multi-disciplinary team, acting as a bridge between business needs and technical solutions, ensuring business requirements are aligned and best fit within the technical landscape and systems.Your Key...
-
Head of Corporate Finance Systems
3 days ago
Sydney, New South Wales, Australia Corporate Services - NSW Metropolitan Full timeAbout Ramsay Health CareRamsay Health Care is a leading private hospital operator and a leader in global healthcare excellence. With 73 state-of-the-art hospitals and surgery centres, we serve over 1.1 million patients annually, supported by a team of more than 30,000 professionals across Australia. Our ethos, 'People Caring for People,' reflects our...
-
Head of Technical Compliance AUSPAC
7 days ago
Sydney, New South Wales, Australia QBE Europe Full timePrimary Details Time Type: Full timeWorker Type: EmployeeHead of Technical Compliance Location: Sydney Type: Permanent, full time Hybrid role, Happy to talk flexible working The opportunity Are you a compliance leader with a strong background in insurance and energised by the conduct risk space? This is a senior leadership opportunity to shape...
-
Head of Trustee Services
4 weeks ago
Sydney, New South Wales, Australia T+O+M Executive Full timeTOM Executive Recruitment have been retained by a leading Australian funds management business specialising in responsible entity, trustee, corporate trust and custody services to find a Head of Trustee Services. This is a senior role where you will have the ability to implement and develop your own strategy.Based in the CBD and reporting to the Head of...
-
Head Of Engineering
3 days ago
Sydney, New South Wales, Australia Spacetalk Holdings Pty Full timeJoin or sign in to find your next job Join to apply for the Head of Engineering role at Spacetalk 1 day ago Be among the first 25 applicants About Us Spacetalk is an ASX-listed technology company dedicated to creating innovative and life-enhancing connected mobile services, wearables, and software for families and seniors.Our products enable people to...
-
Technical Advisor
2 days ago
Sydney, New South Wales, Australia Liebherr-Werk Nenzing GmbH Full timeThe Maritime Cargo and Construction division has a great opportunity due for experienced Technical Advisors. In this role you will be responsible for the provision of high-level technical information and support to the Division and its Customers and will be the key contact in relation to equipment/system performance and trend analysis. Based in our Sydney...
-
Technical Support Specialist
3 days ago
Sydney, New South Wales, Australia McInnes Wilson Lawyers Full timeWe are seeking a skilled Technical Support Specialist to join our Sydney office, providing high-quality IT support services to our legal professionals.In this role, you will work closely with our Brisbane-based IT team and the Sydney administrative support team to deliver excellent customer service and technical solutions.As a Technical Support Specialist,...