Head of Technical Support and Services

3 days ago


Sydney, New South Wales, Australia Frankieone Full time

Frankieone is looking for an exceptional leader to fill the role of Head of Technical Support and Services. As the Head of Application Support, you will oversee the entire lifecycle of incidents, from initial detection to resolution.

Your Key Responsibilities:
  • Supervise and coordinate customer incidents, ensuring smooth tracking from detection to resolution.
  • Manage major incidents and critical issues, contributing to post-incident reviews and ensuring follow-through with action plans.
  • Provide incident leadership, ensuring the right expertise is engaged at the right time.
You Will Be Working Closely With:
  • The engineering team to identify and address common problems for both customers and internal teams.
  • Client developers to help them integrate into our platform and provide feedback on the best use of our services.


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