Rostering and Allocations Specialist

2 weeks ago

North Ryde, New South Wales, Australia New Horizons Full time
About the Role

We are seeking a highly skilled Rostering and Allocations Specialist to join our team at New Horizons. As a key member of our operations team, you will play a critical role in creating employee experiences that support and empower our people.

New Horizons is a dynamic not-for-profit organization specializing in supporting people living with disability, mental health, aged care, those at risk of homelessness, humanitarian entrants, youth, and Indigenous Australians. We are committed to developing and delivering high-quality services that make a real difference in the lives of our customers.

Key Responsibilities
  • Create employee rosters to maximize capacity while balancing employee preferences and needs.
  • Conduct profitability assessments for Group Events and confirm all employees, including casual staff, are notified of shift changes.
  • Create allocations for customer bookings and job items in the system to available resources and staff.
  • Schedule and update bookings for vehicles, meeting spaces, and other resources for Group Events and other services in line with rostered sessions and allocations.
  • Liaise with third parties to arrange bookings for appointments (e.g., therapy suppliers, medical providers) on behalf of New Horizons' customers.
Requirements
  • Experience and expertise in operational rostering, scheduling, risk identification and management, and customer support planning.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Deep commitment to supporting people with special needs and individual service requirements.
  • Strong team player with a proven ability to work both independently and as part of a team.
  • Effective communication and ability to adapt communication strategies to different stakeholders.
  • Ability to adapt to changing processes, systems, and workflow.
What We Offer
  • Australian Federal Police Check from the last 24 months.
  • Work Rights – Birth Certificate or Passport.
  • NDIS Worker Screening Check.
  • NSW Working with Children check.
  • COVID-19 Vaccination in line with Health Orders.

We offer a range of benefits, including salary packaging up to $15,900.00 pa, and an entertainment allowance of $2,650.00. We also provide Employee Assistance Programs, providing counseling services, and are committed to developing our employees through internal and external learning and workplace mentoring.

We encourage applications from people with culturally and linguistically diverse backgrounds.

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