Operations Training Manager

1 week ago

Australia beBeeTraining Full time $90,000 - $110,000

About the Position

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The Team Lead, Operations Training is a critical member of the Workforce Capability team within the People & Culture Department. The primary objective of this role is to ensure frontline employees possess the necessary knowledge, skills, and confidence to perform their duties efficiently, safely, and in alignment with organisational goals.

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This position oversees, directs, and supports the Workplace Trainers and Emergency Communications Services (ECS) Team Leaders to enable them to manage their learner and trainer teams effectively and positively. This role is responsible for managing performance improvement across the SECCs and implementing operational training initiatives.

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  • Lead and support Workplace Trainers to deliver consistent, engaging, and high-quality operational training aligned with adult learning principles and organisational priorities.\
  • Oversee daily training delivery by monitoring session quality, learner engagement, and adherence to SOPs, policies, and curriculum standards to ensure strong learning outcomes.\
  • Manage classroom conduct and performance issues, acting as the first point of escalation and working with People & Culture and operational leaders to address concerns effectively.\
  • Ensure compliance and quality assurance in training delivery, documentation, and assessment practices, meeting internal policies, RTO standards, and regulatory frameworks.\
  • Drive continuous improvement by identifying opportunities to enhance content, delivery, assessment tools, and team performance, contributing to curriculum development and refinement.\
  • Collaborate and report effectively with key stakeholders to align training with service goals, maintain accurate records, and provide data-driven insights for decision-making.

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