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Sales and Customer Service Representative

1 week ago

City of Parramatta Council, Australia EVSE Full time

We're seeking a highly motivated and skilled Residential Customer Service Representative to join our team.

Key Responsibilities
  • Conduct sales activities, provide excellent customer service, effective communication, and ensure sales targets are met.

This role requires training customers on EVSE products and services, including EV chargers, accessories, and installation packages.

  • Educate customers on EVSE products and services to help guide them through their EV purchase journey.
  • Become a product and industry expert to effectively inspire prospects.
  • Develop your sales skills and grow within your role.
  • Meet or exceed KPIs related to sales input and output metrics, such as revenue targets, conversion rates, and customer acquisition goals.

About Your Qualifications and Skills

  • Excellent verbal and written communication skills to effectively engage with customers and articulate product benefits.
  • Demonstrated success in sales roles, preferably within the residential sector or related industries.
  • Strong customer-centric mindset with a focus on understanding and addressing customer needs and providing excellent service throughout the sales process.