Support Services Coordinator
3 days ago
As a Participant Support Officer, you will play a vital role in communicating with and providing straightforward advice to a range of internal and external stakeholders.
Key Responsibilities:- Manage participant matters by actioning planning tasks
- Provide counter/reception support for the local office including participant enquiries in self-help kiosks and online support
- Resolve customer enquiries, provide information and/or refer customers to appropriate government or community services
- Coordinate appointments with Agency office facilities and ensure they are accessible for participants
- Undertake research and investigation activities and prepare associated reports and correspondence
- Conduct data entry activities and ensure follow-up is completed
- Receive and record complaints and other feedback in the NDIA Business systems
- Ability to work collaboratively within a team environment
- Effective communication skills
- Capacity to manage conflict and difficult conversations
- Proficiency in Microsoft Suite (Excel, Word, Outlook, Teams)
- Initiative and ability to work independently
- Capacity to learn new systems and processes
- Strong customer service skills
This role offers a competitive rate and full-time hours. The initial contract duration is 12 months, with the possibility of an extension.
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