Window Installation Professional

1 week ago

Gold Coast, Queensland, Australia beBeeInstallation Full time $100,000 - $120,000
Job Title: Installation Administrator

 

About the Role

This is a pivotal role in our customer service culture, representing our company brand with pride.

As the last touch point for our customers, your primary goal is to ensure customer needs are met and exceeded while maintaining operational efficiency.

Your typical day will involve:

  • Contacting customers via phone to confirm scheduled installation
  • Promptly responding to customers' phone enquiries, troubleshooting any issues that arise
  • Processing daily orders
  • Ensuring all daily planned service and installation requirements are actioned
  • Providing after sales support and managing warranty resolutions
  • Ensuring all daily and cycle procurement requirements are actioned to meet our customer service commitments along with maintaining minimum stock levels

 

About You

We're looking for an excellent communicator with strong interpersonal skills.

You'll be a committed team player who contributes to a positive work environment, being pragmatic in providing quality customer service.

Confidence on the phone and experience handling service-related escalations are essential.

You'll have:

  • Exposure to the building industry, particularly windows would be advantageous
  • Previous exposure or ability to quickly gain competency with our CRM SAP
  • Desire and ability to develop product knowledge
  • Experience handling service related escalations

 

About Us

Trend Windows and Doors is one of Australia's largest window manufacturers with a reputation for quality, innovation and design.

We offer ongoing training, continued support from our experienced team and opportunities for career progression.

 

Benefits

We provide generous discounts on our products, paid leave over Christmas, additional paid days off on birthdays, salary packaging, and opportunities to cross-train and advance your career.

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