Desktop Support Analyst

4 days ago


Sydney, New South Wales, Australia T. Rowe Price Full time

At T. Rowe Price, we are committed to delivering exceptional investment management excellence and retirement services that investors can rely on.

Sydney and Melbourne offices

The Desktop Support Analyst is a critical role responsible for providing technical support and assistance to business users in the Sydney and Melbourne offices. As one of the primary contacts for technical issues, production problems, and inquiries, you will be responsible for designing, implementing, documenting, and monitoring desktop solutions to improve the overall user experience.

Key Responsibilities
  • Setup, configure, install, and troubleshoot desktop hardware and software ensuring full compliance with corporate guidelines and standards.
  • Provide support including training, mentoring, acting as subject matter expert for certain software groups, answering questions, and representing the group in large multi-divisional projects.
  • Develop and track performance measures and analyze results to determine best system configuration.
  • Manage significant break/fix situations and installations of software upgrades as projects on the software that they are assigned. Identify the issue, create project plan and timelines, perform tasks and measure results according to plan.
Requirements
  • Minimum of 4 years' experience with Desktop Support.
  • Self-starter capable of excelling in a multicultural environment based in APAC region.
  • Detail-oriented.
  • Strong English written and verbal communications skills, with the ability to translate technical information into easy-to-understand guides for sharing.
  • MS Office 365 troubleshooting skills (Advanced level).
  • Interpersonal skills, with the ability to work with all levels of management.
  • Competent working with SCCM and packaged software installs.
  • Competent working with ServiceNow.
  • Good understanding of Anti-Virus infrastructure and security procedures.
  • Demonstrate a good understanding of Windows and Mac Operating Systems and the infrastructure that supports them including Active Directory – Policies, Groups, and Users.
  • Good understanding of mobile devices and enterprise solutions that support them.


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