Senior Desktop Support
3 weeks ago
- Working with a friendly and collaborative team
About Our Client
Our client is a leading IT Service Provider.
Job Description
- Provide first-level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Walk customers through the problem-solving process.
- Follow up with customers, provide feedback and see problems through to resolution.
- Utilise excellent customer service skills and exceed customers' expectations.
- Ensure proper recording, documentation and closure of all issues.
The Successful Applicant
A successful Desktop Support candidate should have:
- Proven working experience in providing help desk support.
- Excellent communication skills.
- Deep understanding of Windows 11 upgrade processes and system imaging.
- Strong troubleshooting skills in SCCM, Windows OS, and application deployment.
- Expert knowledge of scripting (PowerShell, VBScript) for automation.
- Expertise in security policies, compliance, and best practices.
- Extensive experience in SCCM administration and deployment.
What's on Offer
- A competitive rate.
- A supportive team environment.
- Opportunities for professional development.
- A chance to work in the heart of Sydney.
If you're a dedicated and tech-savvy professional looking to make a difference, we encourage you to apply for this Desktop Support position.
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