Desktop Support Specialist
1 week ago
Get AI-powered advice on this job and more exclusive features.
Responsibilities:- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Minimum 2+ years of relevant experience in a Desktop Support/IT Helpdesk role.
- Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
- Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
- Windows Migration.
- Hardware/Software Troubleshooting
- Experience with VPN, Soft Phones, Remote Desktop, VDI.
- Asset Tracking/Inventory Management
- Phone and Tablet support (Windows, iPhone, iOS, Android)
- Experience with Ticketing System (ServiceNow).
- Strong Communications Skills
- Excellent proven track record supporting clients in a financial environment.
- Excellent proven customer service based approach
- Good written and verbal communication skills
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
Mid-Senior level
Employment typeFull-time
Job functionInformation Technology
IndustriesBanking, Financial Services, and Investment Banking
#J-18808-Ljbffr-
Desktop Support Specialist
4 days ago
Sydney, New South Wales, Australia insightsoftware Full timeJob SummaryWe are seeking a skilled Desktop Support Specialist to join our team. As a key member of our technical support group, you will provide on-site analysis, diagnosis, and resolution of complex desktop problems for end users.About the RoleInstall, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices,...
-
Desktop Support Specialist
1 day ago
Sydney, New South Wales, Australia ClearCompany Full timeAt ClearCompany, we are seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have proven working experience in providing help desk support and excellent communication skills.About the RoleThis is an exciting opportunity for a technical expert to work in a vibrant Sydney-based workplace. As a Desktop Support Specialist, you...
-
Sydney, New South Wales, Australia Pinaka Full timeAbout the RolePINAKA is seeking a highly motivated Desktop Service Delivery and Support Specialist to join our team. As a key member of our ICT team, you will be responsible for delivering high-quality desktop services, providing technical support, and ensuring the effective implementation of projects. If you have a passion for technology and are looking for...
-
IT Desktop Support Engineer
5 days ago
Sydney, New South Wales, Australia Sky Systems, Inc. (SkySys) Full timeOn-Site in SydneyJob Description:Should possess Good Communication and in person Customer Handling Skills.Should be able to communicate in spoken & written Local and English Languages.Knowledge and experience on windows 7 /10 OSKnowledge of Apple devices (iPhones and iPads)Manage Desktop Devices (hardware, software, and connectivity) incidents through to...
-
Desktop Support Engineer
5 days ago
Sydney, New South Wales, Australia Milestone IT (Milestone Information Technology) Full timeMilestone IT, your one-stop shop for top IT careers, is partnering with a leading nationwide company to find a talented Desktop Support Engineer Are you a tech whiz with a knack for solving problems and providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy helping others? If so, this exciting opportunity could be your...
-
Senior Desktop Support
1 day ago
Sydney, New South Wales, Australia ClearCompany Full timeWe are seeking a Senior Desktop Support Engineer who can provide IT support and technical solutions. The position requires a strong understanding of desktop support and troubleshooting in a vibrant Sydney-based workplace.Client DetailsOur client is a leading IT Service Provider.Description- Provide first-level contact and convey resolutions to customer...
-
Desktop Support Engineer
5 days ago
Sydney, New South Wales, Australia Barings Full timeAbout the RoleThis is an exciting opportunity to join Barings as an IT Service Desk Support specialist. The role involves providing comprehensive support to Australian offices and regional locations, working closely with the IT Service Desk Manager.Key ResponsibilitiesRespond to IT-related incidents and requests from end users, ensuring prompt resolution and...
-
Desktop Support Analyst
5 days ago
Sydney, New South Wales, Australia T. Rowe Price Full timeAt T. Rowe Price, we are committed to delivering exceptional investment management excellence and retirement services that investors can rely on.Sydney and Melbourne officesThe Desktop Support Analyst is a critical role responsible for providing technical support and assistance to business users in the Sydney and Melbourne offices. As one of the primary...
-
Desktop Support Engineer
3 days ago
Sydney, New South Wales, Australia Stefanini, Inc Full timeAbout the RoleThe successful candidate will provide swift and professional deskside IT support, performing on-site analysis, diagnosis, and resolution of desktop problems for clients. You'll recommend and implement corrective solutions, install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices, and related hardware or...
-
Sydney, New South Wales, Australia Paxus - Technology + Digital Talent Full timeOverview Our client is currently seeking a Desktop Support Specialist for a 6-month contract with the potential for extension. This role offers an excellent opportunity to work with a diverse technology stack and provide hands-on IT support in a fast-paced environment.Key Responsibilities: Provide desktop support across Windows and Mac OS environmentsSupport...
-
Desktop Support Technician
5 days ago
Sydney, New South Wales, Australia insightsoftware Full timeAt insightsoftware, we're a leading provider of reporting, analytics, and performance management solutions.About the RoleWe're seeking an experienced Desktop Support Technician to join our team as a contract employee.The ideal candidate will have strong analytical and problem-solving skills, with experience in troubleshooting complex desktop problems and...
-
Desktop Support Engineer
2 days ago
Sydney, New South Wales, Australia Fujitsu Full timeFujitsu is committed to delivering exceptional end-user support across a range of hardware, software, and networks within highly secure defence environments. As an Desktop Support Engineer, you will play a vital role in ensuring the highest level of customer service and providing on-going support to the Australian Defence Force.The successful candidate will...
-
Desktop Infrastructure Leader
20 hours ago
Sydney, New South Wales, Australia University of New South Wales Full timeThis Desktop Infrastructure Leader position at the University of New South Wales involves overseeing the design, implementation, and maintenance of the university's desktop infrastructure. The successful candidate will be responsible for managing a team of technical specialists to ensure that desktop systems are functioning smoothly and efficiently.Key...
-
Linux Desktop Support Specialist
7 days ago
Sydney, New South Wales, Australia Canonical Full timeJob OverviewThis is a unique opportunity to join Canonical as a Linux Desktop Support Associate and be part of an amazing team that's growing rapidly. As a key player in our London office, you'll deliver technical support to employees and customers, ensuring seamless AV support for office conferences and events.You'll work closely with colleagues to resolve...
-
Senior Desktop Support Analyst
5 days ago
Sydney, New South Wales, Australia T. Rowe Price Full timeSenior Desktop Support Analyst page is loadedSenior Desktop Support AnalystApply locations Sydney, Australia time type Full time posted on Posted 7 Days Ago job requisition id 74406There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management...
-
Senior Desktop Support
1 day ago
Sydney, New South Wales, Australia Michael Page Australia Full time- Working at the forefront of an exciting and critical project- Working with a friendly and collaborative teamAbout Our ClientOur client is a leading IT Service Provider.Job Description- Provide first-level contact and convey resolutions to customer issues.- Properly escalate unresolved queries to the next level of support.- Track, route and redirect...
-
IT Support Specialist
5 days ago
Sydney, New South Wales, Australia Green Light Worldwide Full timeWe are looking for an IT Support Specialist to join our team at Green Light Worldwide. In this role, you will provide technical support and services to our clients across various locations in Southern Sydney suburbs. Your primary responsibility will be to support desktop infrastructure and services, including hardware, operating systems, and software...
-
Desktop Support Engineer
1 week ago
Sydney, New South Wales, Australia One Power Full timeDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)Working as a Desktop Support Engineer, you will be responsible for the provision of all aspects of End User Services to Datacom's customers. Aligned...
-
IT Support Specialist
1 day ago
Sydney, New South Wales, Australia Michael Page Australia Full timeAbout Our CompanyMichael Page Australia is a leading recruitment agency in the IT sector.We are looking for an experienced Desktop Support specialist to join our team in Sydney.
-
Desktop Technician
5 days ago
Sydney, New South Wales, Australia Stefanini, Inc Full timeJob SummaryWe are seeking a highly skilled and experienced Desktop Technician to join our team at Stefanini, Inc. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our clients.Key RequirementsDeskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to...