Desktop Support Specialist

1 week ago


Sydney, New South Wales, Australia Stefanini North America and APAC Full time

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Responsibilities:
  • Provide swift and professional deskside IT support
  • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  • Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
  • Collaborate with other support groups across global locations to help troubleshoot client issues
  • Utilize tools for building, monitoring and troubleshooting client devices
  • Participate in Disaster recovery testing exercises
  • Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  • Write technical support and client documentation in form of Knowledgebase articles
  • Meet or exceed expected customer service levels
Requirements:
  • Minimum 2+ years of relevant experience in a Desktop Support/IT Helpdesk role.
  • Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
  • Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
  • Windows Migration.
  • Hardware/Software Troubleshooting
  • Experience with VPN, Soft Phones, Remote Desktop, VDI.
  • Asset Tracking/Inventory Management
  • Phone and Tablet support (Windows, iPhone, iOS, Android)
  • Experience with Ticketing System (ServiceNow).
  • Strong Communications Skills
  • Excellent proven track record supporting clients in a financial environment.
  • Excellent proven customer service based approach
  • Good written and verbal communication skills
  • Strong organizational and analytical skills
  • Ability to multi-task and work under pressure
  • Ability to work autonomously and within team
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Banking, Financial Services, and Investment Banking

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