Luxury Retail Professional
2 days ago
About Gucci
We are a global luxury fashion brand that embodies Italian sophistication and glamour. Our commitment to quality, craftsmanship, and innovation has made us a leader in the fashion industry.
We are currently seeking an In-Store Product Care Specialist to join our dynamic team in Brisbane.
Job Description:
Your Role:
- Provide exceptional customer service to build trust and retain client relationships
- Manage ticketing process to ensure timely action on all tickets
- Examine customer issues and take appropriate action according to Gucci policies and procedures
- Build long-lasting relationships with clients through excellent communication and problem-solving skills
- Guarantee proper floor coverage to handle client queries regarding product quality
- Work cross-functionally with other departments to deliver a seamless customer experience
- Direct contact with Product Care Front Office team to manage client complaints and resolve issues
- Assist in delivering training to other store employees on effectively managing client claims and using Gucci systems and tools
- Advising the team of any product quality issues during morning briefings
- Uphold Respect of Gucci Standards and Procedures/Guidelines
What We Offer:
A competitive salary of $65,000 - $75,000 per annum, depending on experience
Requirements:
- Previous experience in customer service, preferably in luxury retail
- Client-centric mentality with excellent communication and problem-solving skills
- Computer proficiency (Microsoft Suite) and internet savvy
- Ability to meet and exceed sales goals and customer expectations
- Outstanding luxury selling behaviours, listening and responding to customer needs to deliver outstanding service
About Us:
Gucci is committed to building a diverse workforce. We believe diversity in all its forms enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively, and helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
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