Gucci Retail Excellence Specialist

3 weeks ago


Brisbane, Queensland, Australia GUCCI AUSTRALIA PTY LTD Full time

Job Summary


We are seeking a skilled and dedicated Gucci Retail Excellence Specialist to join our team at GUCCI AUSTRALIA PTY LTD.


About the Role



  • Provide exceptional customer service to build trust and retain client relationships.
  • Deliver excellence in retail experience and promote a consumer-centric culture.
  • Manage the ticketing process to ensure timely resolution of customer issues.
  • Examine customer complaints and take action according to Gucci policies and procedures.
  • Build long-lasting relationships with clients and guarantee proper floor coverage.
  • Work collaboratively with other departments to drive business results.
  • Assist in delivering training to store employees on effective client management and Gucci systems.
  • Uphold Gucci standards and procedures, and perform additional duties as assigned.

Requirements



  • Previous experience in customer service, with luxury retail experience preferred.
  • Client-centric mentality and computer proficiency (Microsoft Suite).
  • Ability to drive sales goals and meet customer expectations.
  • Outstanding luxury selling behaviors and excellent communication skills.

Why Gucci?


At GUCCI AUSTRALIA PTY LTD, we value diversity and are committed to building a workforce that reflects our global customer base. We believe in fostering a stimulating and fulfilling work environment that promotes leadership skills and employee growth.



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