Gucci Retail Excellence Specialist
3 weeks ago
Job Summary
We are seeking a skilled and dedicated Gucci Retail Excellence Specialist to join our team at GUCCI AUSTRALIA PTY LTD.
About the Role
- Provide exceptional customer service to build trust and retain client relationships.
- Deliver excellence in retail experience and promote a consumer-centric culture.
- Manage the ticketing process to ensure timely resolution of customer issues.
- Examine customer complaints and take action according to Gucci policies and procedures.
- Build long-lasting relationships with clients and guarantee proper floor coverage.
- Work collaboratively with other departments to drive business results.
- Assist in delivering training to store employees on effective client management and Gucci systems.
- Uphold Gucci standards and procedures, and perform additional duties as assigned.
Requirements
- Previous experience in customer service, with luxury retail experience preferred.
- Client-centric mentality and computer proficiency (Microsoft Suite).
- Ability to drive sales goals and meet customer expectations.
- Outstanding luxury selling behaviors and excellent communication skills.
Why Gucci?
At GUCCI AUSTRALIA PTY LTD, we value diversity and are committed to building a workforce that reflects our global customer base. We believe in fostering a stimulating and fulfilling work environment that promotes leadership skills and employee growth.
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