Order Management Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $50,000 - $80,000
Job Opportunity

We are seeking an organised and proactive individual to join our team in a newly created customer service support role.

This is a hands-on position with real variety and the chance to make it your own, working from our beautiful waterfront workroom in Kirribilli.

As the first point of contact for customers, you will be responsible for managing orders, introducing systems, and providing exceptional customer service.

The ideal candidate will have experience in customer service, administration, or sales support, with strong organisational skills and attention to detail.

They will also have a positive attitude, resilient mindset, and excellent communication skills.

Responsibilities
  • Be the first point of contact for customer enquiries (phone, email, in-person).
  • Prepare quotes, process orders, and coordinate approvals.
  • Work with our production team to ensure smooth delivery.
  • Maintain accurate CRM data.
  • Create SOPs, workflows, and systems to streamline operations.
  • Balance multiple priorities while meeting deadlines.
Requirements
  • Experience in customer service, administration, or sales support.
  • Strong organisational skills and attention to detail.
  • Clear communicator, positive attitude, and resilient mindset.
  • Experience with CRMs.
  • Familiarity with Google Workspace, Production Sheet, Xero/Canva basics, ChatGPT, or Shopify.
Benefits

Shape this newly created position and make it your own.

Be part of a proud, heritage Australian business.

Work in a supportive, close-knit team with room to grow.

Join a business that values adaptability, initiative, and a customer-focused approach.

How to Apply

Please submit your resume and a short video answering these questions:

  • How do you approach creating and maintaining SOPs?
  • How do you manage competing priorities?
  • What does excellent customer service mean to you?

Applicants must have full working rights in Australia.

Employment Details
  • Seniority level: Entry level.
  • Employment type: Full-time.
  • Industries: Textile Manufacturing.

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