Senior Claims Service Specialist
1 month ago
About this role
We are currently seeking highly skilled Senior Claims Service Specialists to join our team in Australia.
Salary and Benefits
The successful candidate can expect a competitive salary of $85,000 - $110,000 per annum, depending on experience, plus a range of benefits including access to over 10,000 on-demand learning resources and programs, insurance products, deals, and discounts across various retail, tech, and travel brands, and initiatives to support financial wellness through superannuation matching, salary sacrificing, novated leasing, and referral bonus schemes.
Job Description
- Manage a national based portfolio of motor claims and handle inbound/outbound calls with exceptional customer service skills.
- Provide timely and effective solutions to customers' queries and concerns.
- Maintain positive working relationships with external and internal stakeholders to deliver the best possible outcomes for our customers.
- Understand and adhere to all relevant policies and procedures to mitigate risks and compliance issues.
Required Skills and Qualifications
- High level of customer service experience, preferably within a claims environment.
- Insurance knowledge/background would be highly desirable.
- Able to multi-task and work in a fast-paced environment with excellent communication skills (both written and verbal).
- Confidence to learn, access, and use different systems and software.
- Strong attention to detail.
- A team player attitude with a focus on supporting and respecting others.
About Allianz Australia Services Pty Ltd
At Allianz Australia Services Pty Ltd, we value diversity and inclusion, and believe in an equitable workplace that celebrates individual perspectives and talents. We foster a culture of lifelong learning, development, and global mobility, where everyone feels like they belong and can thrive. Join us and share your ideas, be inspired, and make a difference in tackling climate change, mental health, and well-being.
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