Claims Service Consultant

4 weeks ago


Brighton, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

About the Role

We are seeking a Claims Service Consultant to join our team in Australia. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has experience in claims handling.

Key Responsibilities

  • Manage a national portfolio of motor claims and handle inbound/outbound calls
  • Provide excellent customer service to customers in a timely manner
  • Maintain positive working relationships with external and internal stakeholders, and provide the best possible outcomes for customers
  • Understand and adhere to all relevant policies and procedures to mitigate risks and compliance issues

About You

  • You will have a high level of customer service experience, ideally within a claims environment
  • Insurance knowledge/background would be highly desirable
  • You will be able to multi-task and work in a fast-paced environment
  • You will have excellent communication skills (both written and verbal)
  • Confidence to learn, access and use different systems and software
  • Strong attention to detail
  • A team player attitude, with a focus on supporting and respecting others

What's On Offer

  • Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
  • Insurance products, deals, and discounts across a great range of retail, tech, and travel brand and offers for health and well-being
  • Initiatives to support your financial wellness through superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
  • The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer

About Allianz Australia Services PTY LTD

At Allianz Australia Services PTY LTD, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work.

We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.

$80,000 - $100,000 per annum, plus superannuation and other benefits.


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