Hospitality Operations Manager

7 days ago


Sydney, New South Wales, Australia Hub Australia Full time
About Our Company

We're Hub Australia, a leading provider of premium workspaces and business networks. Founded in 2011, we've grown to become the largest privately-owned coworking operator in Australia. Our mission is to create vibrant communities that drive innovation and collaboration.

Job Description

The Workspace Experience Manager will oversee day-to-day operations, community engagement, and service delivery across multiple sites in Sydney. This role requires a visionary leader who can drive operational success and craft unparalleled member experiences.

Main Responsibilities
  1. Manage clubhouse operations, including office spaces, cafes, and serviced meeting spaces.
  2. Foster a dynamic community through member engagement, feedback, and initiative enhancement.
  3. Lead a diverse team, promoting collaboration, professional development, and operational efficiency.
  4. Develop strong relationships with stakeholders, including landlords and contractors.
  5. Collaborate with the Sales team to maximise occupancy and customer retention.
Essential Skills
  • Proven experience in managing teams in hospitality or customer service.
  • Excellent leadership and community-building skills.
  • Strong commercial acumen and budget management skills.
  • Ability to drive operational success and achieve business objectives.


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