Customer Success Specialist

1 week ago

Sydney, New South Wales, Australia Clipboard Full time
About the Role

Clipboard is seeking a highly skilled Customer Success Specialist to contribute to the growth and success of our team in Sydney. As a key member of our customer success team, you will play a critical role in ensuring our schools achieve their desired outcomes with our software products.

Key Responsibilities
  • Implementation: Lead the implementation process for new schools, including project planning and initial account setup, to ensure a smooth transition onto the platform.
  • Project Management: Collaborate with schools to manage rollout plans and timelines, ensuring implementation milestones are met in a timely manner.
  • Training and Enablement: Deliver training to new and existing schools, equipping them with the skills and knowledge needed to succeed with Clipboard.
  • Documentation: Create and maintain implementation and customer success guides, help articles, and videos to support the implementation and continued usage of Clipboard.
  • Problem Resolution: Think critically and creatively to resolve problems, ensuring the best possible outcome for our customers.
  • Product Expertise: Develop a deep understanding of our software products and deliver training and workshops to ensure clients are effectively utilizing Clipboard.
  • Continuous Improvement: Actively engage in continuous improvement of customer success operations at Clipboard.
Requirements
  • 2+ years of professional experience in implementation or project management, preferably in a SaaS environment.
  • Demonstrated ability to learn quickly and adapt to new situations.
  • Strong organizational and project management skills, with the ability to manage multiple projects simultaneously.
  • Excellent written communication and presentation skills.
  • Strong interpersonal skills to build relationships with clients and communicate effectively.
  • Complex stakeholder management.
  • Initiative, drive, and self-motivation.
What We Offer
  • Plenty of room to grow in your career.
  • Flexibility - hybrid office working model.
  • Birthday leave.
  • Fun team-building experiences - dinners, lunches, team activities.

Clipboard supports an inclusive workplace and welcomes applicants from diverse backgrounds.

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building and maintaining strong relationships with our clients, ensuring their success with our Procore construction management software.Key...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a Customer Success Specialist, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers to deliver exceptional customer experiences and drive...

  • Commercial Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Commercial Customer Success Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our customer success team, you will be responsible for driving the success of our strategic commercial customers.Key ResponsibilitiesCustomer Success: Develop and execute customer success plans...

  • Customer Success Manager Advertising Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager Advertising Specialist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through effective advertising strategies.Key...

  • Customer Success Manager Branding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia Clipboard Full time

    {"h1": "Customer Success Specialist at Clipboard", "p": "We are seeking a highly skilled Customer Success Specialist to join our team at Clipboard. As a key member of our customer success team, you will be responsible for ensuring our schools quickly maximize the value they get from our platform.Your primary focus will be on implementation, project...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Hatch Full time

    About the RoleThis is a Customer Success Specialist role with Clipboard based in Sydney, New South Wales, Australia.Role SeniorityA role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.About the Customer Success Specialist Role at ClipboardYou will work closely with...

  • Customer Success Specialist

    6 days ago

    Sydney, New South Wales, Australia CreditorWatch Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Specialist to join our team at CreditorWatch. As a key member of our Customer Experience Group, you will play a critical role in driving client satisfaction and retention.Key ResponsibilitiesProactively engage with clients to understand their needs and provide tailored solutions...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia Different Technologies Pty Ltd. Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Different Technologies Pty Ltd. in Sydney. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and ensuring our schools achieve their desired outcomes with our software products.Key...

  • Customer Success Specialist

    3 days ago

    Sydney, New South Wales, Australia Clipboard Full time

    About ClipboardClipboard is an innovative EdTech startup dedicated to revolutionizing the way schools manage extracurricular programs and operations. Our mission is to provide a comprehensive platform that ensures students, parents, and staff get the most out of their educational experience.Job OverviewWe are seeking a highly skilled Customer Success...

  • Customer Success Specialist

    3 days ago

    Sydney, New South Wales, Australia Cisco Full time

    Job DescriptionAs a Customer Success Specialist for Security at Cisco, you will play a critical role in ensuring the success of our customers with our security solutions. Your primary responsibility will be to work closely with new and existing accounts to onboard, deploy, and drive ongoing utilization of our products.Key Responsibilities:Drive the ultimate...

  • Customer Success Manager Branding Specialist

    4 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success Manager Branding Job DescriptionWe are seeking a highly skilled Customer Success Manager Branding to join our team in Australia. As a key member of our client's team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key Responsibilities:Develop and...

  • Customer Success Specialist

    5 days ago

    Sydney, New South Wales, Australia Cisco Full time

    Job DescriptionAs a Customer Success Specialist for Security at Cisco, you will play a critical role in ensuring the successful deployment and adoption of our security solutions. Your primary responsibility will be to work closely with new and existing customers to understand their needs and provide tailored support to ensure they achieve their desired...

  • Customer Success Specialist

    7 days ago

    Sydney, New South Wales, Australia Avepoint Full time

    About the RoleWe are seeking a highly motivated and technical individual to join our Customer Success Team as a Customer Success Specialist. As a key member of our team, you will work closely with our Customer Success Managers, Account Management Team, and Global Support Team to ensure our customers achieve value from our solutions.Key...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Procore Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Procore Technologies. As a key member of our Small to Medium Business (SMB) Customer Success team, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers: Collaborate with our Account...

  • Customer Success Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Procore Technologies Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Procore Technologies. As a key member of our Small to Medium Business (SMB) Customer Success team, you will play a critical role in building, retaining, and growing our client base.Key ResponsibilitiesPartner with Account Managers: Collaborate with our Account...

  • Customer Success Specialist

    1 week ago

    Sydney, New South Wales, Australia CreditorWatch logo is a registered trademark of CreditorWatch PTY LTD Full time

    About CreditorWatchCreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. Our platform helps customers confidently manage their commercial relationships, improve productivity, and reduce financial risk.Your Role & TeamWe are seeking a highly skilled Customer Success...

  • Customer Success Manager Branding Specialist

    7 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager Branding to join our team in a remote capacity. As a key member of our client's team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective branding strategies.Key ResponsibilitiesDevelop and implement comprehensive branding...

  • Customer Success Manager Branding Specialist

    2 weeks ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    About ACCS - ARES Customer Care Solutions GmbHWe are a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.Job SummaryWe are seeking a highly skilled Customer Success Manager Branding to join our team in Australia. As a Customer Success Manager...

  • Customer Success Manager Branding Specialist

    2 days ago

    Sydney, New South Wales, Australia ACCS - ARES Customer Care Solutions GmbH Full time

    Customer Success Manager Branding Job DescriptionThis is a remote, work-from-home position. We are seeking a remote Customer Success Manager Branding to join our team in Australia.Key Responsibilities:Manage multiple projects with strong attention to detail and organizational skills.Develop and maintain strong relationships with clients through excellent...