Hotel Services Operations Manager
2 days ago
Delivering Exceptional Guest Experiences
About This Role:This is an exciting opportunity to take on a leadership position within our hotel services team.
- You will be responsible for managing guest interactions, team performance, and hotel operations to ensure seamless delivery of exceptional guest experiences.
- Manage guest interactions to resolve issues and provide a high level of customer satisfaction.
- Prioritize workload to deliver authentic and memorable experiences that meet or exceed guest expectations.
- Develop team skills to drive results that positively impact hotel performance.
- Communicate effectively with guests to resolve issues in a timely manner.
- Address emergency situations as the first point of contact, demonstrating strong problem-solving skills.
- A minimum Diploma or equivalent qualification, with some college education preferred.
- A minimum of 2 years' experience in front desk/guest service leadership.
- Fluent spoken and written English language skills.
- Basic mathematical skills.
- Excellent communication, problem-solving, and motivational skills.
A competitive salary, uniform, room discounts, and comprehensive training. Our mission is to welcome everyone and create inclusive teams where we celebrate diversity and encourage colleagues to bring their whole selves to work.
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