
Dynamic Team Leader Opportunity
1 week ago
**Key Responsibilities:**
- Lead the department and promote teamwork to uphold service quality through effective communication and coordination with other departments.
- Support the training and development of the Night Porter, nurturing their growth and potential.
- Inspire and motivate the team to deliver exceptional service, focusing on Brand Standards, Loyalty Recognition, and effective problem handling.
- Welcoming guests upon arrival, engage with them meaningfully to ensure their needs are met, responding promptly and gracefully to feedback and complaints, building lasting relationships that enhance guest satisfaction.
**Requirements & Qualifications:**
- Previous Night Audit or Finance experience is highly desirable.
- Strong analytical and organisational skills with meticulous attention to detail.
- Quick learner with a can-do attitude.
- Self-motivation, resilience, agility, and skilled at multitasking.
- Familiarity with Hotel Property Management Systems (PMS) Opera and Booking Engines.
- Full provisional driver's license.
- Current First Aid/CPR Qualification (or be prepared to undertake training within your first four weeks).
- Current RSA Statement of Attainment.
**What We Offer:**
- A fun and dynamic work environment with regular events and a vibrant atmosphere.
- The IHG Employee Room Benefit & Friends and Family Program.
- Sales incentives and recognition schemes.
- Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources.
- Career development, mentoring, and community support opportunities.
- The chance to experience a unique Hotel environment, a little different to the norm.
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