Help Someone Recover

4 days ago

Parramatta Park, Queensland, Australia beBeeCase Full time $55,000 - $80,000

As a Case Manager, you will have the opportunity to make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Our team is committed to providing high-quality support to our clients, and we are looking for a dedicated individual to join us in this mission. As a Case Manager, you will be responsible for managing a portfolio of workers' compensation claims, liaising with injured workers, employers, and their treating health practitioners.

The ideal candidate will have previous experience within a medical, hospitality, retail or corporate field, specialising in customer service. They will also be proactive, self-motivated, and able to think creatively when engaging with stakeholders. We offer a vibrant, collaborative, and innovative team culture, flexibility with the opportunity to work from home when fully trained in your role, and access to discounts at over 350 retailers through our rewards hub program.

Key Responsibilities:

  • Provide early, timely, and personal customer-focused and empathetic service to injured workers and employers.
  • Proactively and effectively manage all aspects of a caseload of worker's compensation claims within the legislation and compliance guidelines.
  • Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases.
  • Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations, and responsibilities).
  • Conduct claims reviews, case conferences, or face-to-face meetings with clients as required.

Key Qualifications:

  • Previous experience within a medical, hospitality, retail or corporate field, specialising in customer service.
  • Willingness to go above and beyond for customers.
  • Ability to multitask and shift priorities when needed.
  • Thrive on working in a team environment and collaborating with others.
  • Proactive, self-motivated, and able to think creatively when engaging with stakeholders.
  • High attention to detail and organisational skills.

What We Offer:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • Access to discounts at over 350 retailers through our rewards hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

At [Company Name], we value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.

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