Assistant Manager, Review Branch

Assistant Manager, Review Branch

• Full-Time Permanent Opportunity
• Salary Range$129,464 - $142,665 + super
• Location flexible across Revenue NSW offices with hybrid working
  

This role reports to the Manager Review Branch, Technical Advisory Services and is responsible for assisting the Manager manage the objection process, as well as in excess of 20 staff. The role is also responsible for determining complex objections made against decisions of the Chief Commissioner relating to state taxes, duties and grants.

Key responsibilities:

• Provide strong leadership to coach, develop and motivate staff
  
• Monitor workloads and allocate resources to meet the team KPIs
  
• Work with the Manager Review Branch to initiate and implement change and achieve consistency in decision making.
  
• Research, analyse and determine complex objections relating to states taxes, duties and grants.
  
• Liaise with Operational branches on objection outcomes.

To be successful in this role you will demonstrate:

• Exceptional verbal and written communication skills
  
• Superior analytical skills
  
• A high level of negotiation, conflict resolution and problem-solving skills
  
• Demonstrated experience in coaching and developing staff
  
• Comprehensive knowledge of a State tax or grant legislation
  
• Ability to meet strict deadlines in a high volume area
  
• A commitment to customer service

What we need from you

An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.

For enquiries regarding this position, please contact revdigirecruitment@customerservice.nsw.gov.au.

About Revenue NSW

Revenue NSW is the state's principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, or Wollongong. Regular travel may be required to engage with the team and our partners in Parramatta.

Further Information

Salary Grade 9/10, with the base salary for this role starting at $129,464 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Bec Conquest via revdigirecruitment@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 1st September 2025 @ 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact revdigirecruitment@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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