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Senior Business Solutions Manager
2 months ago
This is a senior leadership position within the Financial Crime Portfolio, responsible for driving the delivery of strategic initiatives and business-as-usual change. The successful candidate will be accountable for prioritizing and triaging work requests, planning and coordinating the delivery of projects, and promoting delivery excellence within the team and portfolio.
Key Responsibilities- Prioritize and maintain the Portfolio Backlog, allocating delivery team members to ensure effective and efficient delivery of FCP change related to strategic initiatives and BAU change.
- Triage new work requests, determining and documenting all impacts.
- Plan and coordinate the roadmap of EPICs in conjunction with technology partners, committing to deliverables that will be delivered by the Portfolio over a period of time, ensuring impact to the portfolio is defined, understood, and agreed.
- Contribute to and drive Delivery Excellence to increase the delivery capability within the Delivery team and within the Financial Crime Portfolio.
- Promote and role-model delivery excellence best practices, creating learning opportunities and defining best practice for direct reports.
- Identify and understand business problems and the impact of proposed solutions on the organization's operations.
- Proactively identify, support, and drive opportunities for change.
- Ensure adherence to the FCP Delivery framework and the ANZ delivery and governance framework.
- Leverage business analysis skills to define and articulate business and customer needs and drivers to inform decision-making, assess and design solution outcomes, and identify capability gaps (people, process, and technological).
- Manage effective and efficient delivery, managing risks, issues, and dependencies.
- Manage project stakeholders across FCP, divisions, and senior staff.
- Lead and deliver initiatives end-to-end, including requirements gathering, solution design, project planning, project governance, business implementation activities, and executing risk in change processes.
- Proven track record in designing and delivering complex initiatives end-to-end.
- Equivalent experience of at least 10+ years in project delivery, governance, and change management.
- Experience in business change and project management disciplines, continuous improvement, and agile methodologies.
- Strong stakeholder management skills, including Exco, Divisional delivery teams, technology partners, and internal stakeholders.
- Excellent communication skills.
- Comfortable to 'roll up the sleeves' and work hands-on, collaboratively with passion and energy as a key member of a fast-paced, quick-thinking team.
- Leadership skills, including direct management of 3-6 direct reports (up to 10-15 indirect reports).
- Analytical, strong ability to influence without direct authority, and demonstrated learning agility to digest complex and large information sets to draw insights, conclusions, and actions.
- Strong awareness of banking and finance industry trends and threats domestically and internationally.
- Proactive attitude to undertake responsibilities that add value, ability to simplify practices, and drive efficiency.
