Administrative Support Specialist
2 weeks ago
We are seeking a skilled and detail-oriented Administrative Support Specialist to join our team. In this role, you will provide exceptional support to internal and external clients, ensuring high-quality customer service while contributing to a collaborative and dynamic work environment.
About the RoleThis office-based position offers a supportive approach to wellbeing and continuous learning opportunities in a friendly and inclusive workplace. You will have the opportunity to work across a broad client portfolio, develop industry-based skills, and gain exposure to various projects and business functions.
Key Responsibilities:- Customer Service Delivery: Provide administrative support to internal and external clients, ensuring high-quality customer service by delivering quality output, excellent relationships, and proactive service.
- Process Improvement: Meet service requirements of clients, relationship managers (RMs), and management efficiently while maintaining positive relationships with all stakeholders, upholding policies and procedures, reviewing current processes, participating in User Acceptance Testing (UAT), and implementing changes through a consensus approach.
- Team Collaboration: Foster a positive work environment by supporting team members, participating in meetings and activities, volunteering for tasks and projects, staying updated on products and services, undertaking departmental projects, engaging in self-development and training, assisting other business units, taking on product champion roles, and contributing to national projects and phone conferences.
We value work-life balance and strive to maintain it throughout the year. However, during peak periods, this role may require reasonable overtime to support our team and complete project deliverables.
Benefits:This role offers a range of benefits, including:
- Opportunities for professional growth and development
- A supportive and inclusive work environment
- Competitive salary and benefits package
- Recognition and rewards for outstanding performance
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Proficiency in Microsoft Office and other software applications
We offer a range of benefits and perks, including:
- Flexible working hours and remote work options
- Access to ongoing training and development opportunities
- A comprehensive employee assistance program
- Discounts on company products and services
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