Transformative Team Leadership Role

3 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $90,000 - $135,000

**About the Opportunity**

We are seeking an experienced Team Leader to join our dynamic KYC Refresh Team. As a key member of our team, you will play a vital role in assisting with the uplift of our Banks On-going Customer Due Diligence (OCDD) regulatory requirements in Australia and New Zealand.

The successful candidate will be accountable for leading, inspiring, developing and maintaining a high performance team within a fast-paced customer-focused environment. Key responsibilities include:

- Overseeing the team to ensure they deliver on agreed daily call targets, communicate progress and escalate any issues
- Contacting customers in accordance with OCDD processes to verify and update primary KYC details
- Overseeing the team to ensure they accurately and effectively update customer details using key systems while meeting team and individual KPIs
- Supporting, motivating and coaching the team in meeting individual and team targets
- Conducting call quality control checks to ensure procedures are adequately followed and providing feedback as required
- Continuous improvement of procedures, processes and ways of working.

**Required Skills and Qualifications**

To succeed in this role, you will have:

- The ability to maintain confidentiality of customer information in line with internal policies.
- The ability to deliver on agreed daily call targets, communicating progress and resolving escalations.
- The ability to work within defined policies and procedures.
- Knowledge of core banking systems is desirable but not essential.
- A highly adaptable attitude with a willingness to respond to the changing needs of the business, its customers and its people.

**Benefits**

We offer a range of benefits including flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave with no minimum, paid volunteer days, purchase annual leave, BUPA Corporate Plan, Employee Assistance Program (EAP), 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV, accessible work support through various practices, systems, office adjustments, gym, shopping, technology and travel offers, 5 employee diversity network groups focusing on; First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender and Early Career.

**How to Apply**

If you are passionate about delivering exceptional results in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Reference: BOQ01570

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