Digital Operations Strategist
4 hours ago
About the Role
We are seeking an experienced Digital Operations Strategist to lead our Canberra Technology Centre, a high-paced and rewarding environment with a great culture. Reporting to the State Service Delivery Manager, you will be responsible for the day-to-day operation of the Technology Centre and associated business within Canon Business Services.
Main Responsibilities:
- Strategically manage all aspects of the operational centre service to clients, ensuring contractual and service level agreements are achieved
- Provide management and direction to the team, promoting reward, recognition, and feedback throughout the Technology Centre
- Recruit and retain a strong team, ensuring direct reports understand their role expectations
- Manage daily productivity across site through real-time, daily, and monthly reporting tools
- Ensure client revenue and other financial budgets are met and monitored on a monthly basis
- Identify trends and develop opportunities for process improvement and cost reduction within the Technology Centre
- Develop an understanding of the client's business and form relationships to generate additional revenue
- Assist Sales and Marketing in identifying, investigating, and scoping service extension opportunities and additional work requests to achieve growth objectives
- Ensure Canon Business Services' Workplace Health & Safety policies and procedures are followed throughout the Technology Centre
Key Requirements:
- Strong people management skills, including building and leading teams
- Experience in leading a high-performing operational team
- Excellent written and verbal communication skills
- Six Sigma/LEAN qualification desirable
- Understanding cost reporting
In return, we offer stability as a highly regarded global brand committed to investing in its people and platforms.
Benefits:
- Discounted Canon products from the staff Canon store
- On-the-job-training and learning
- Birthday Leave
- Additional leave during year-end shutdown (Canon Day Leave)
Earnings: $120,000 - $150,000 per annum, based on experience
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