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Banking Consultant
2 months ago
We are seeking a highly skilled Banking Consultant to join our Retail Banking team in Mosman, NSW. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Provide customers with a seamless banking experience through transaction activities, needs-based conversations, and digital solutions education.
- Act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility to 'know your customer' from a risk perspective.
- Ensure compliance with ANZ and branch policies and procedures.
Requirements:
- Exceptional customer focus - retail experience is an advantage.
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
- Willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
What We Offer:
At ANZ, we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
We offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Join us and be part of an organisation where you'll have the resources, opportunities, and support you need to take the next big step in your career.
