Proactive Customer Support Specialist

1 day ago

Sydney, New South Wales, Australia beBeeCommunication Full time $64,680 - $71,400
Customer Service Representative Opportunity

Welcome to a role where you will play a vital part in enhancing customer satisfaction and building strong relationships with our clients. Your primary responsibility will be to deliver exceptional customer service, providing timely and effective support to meet their needs.

Our mission is to empower customers to create comfortable, stylish outdoor spaces all year round, while ensuring seamless communication throughout the process. We strive for excellent at working with customers in a friendly, empathetic, and solution-oriented way, utilizing outstanding verbal and written communication skills in English.

  • Responsibilities include responding to customer inquiries outside regular business hours, including weekends, as well as assisting customers with pre- and post-purchase questions, supporting claims for damaged goods, returns, and refunds, collaborating with internal teams such as logistics and operations to resolve customer issues, and following up on open cases to ensure resolution and customer satisfaction.
  • Key requirements include having excellent communication skills, being able to stay calm and professional when handling difficult situations or complaints, possessing strong attention to detail and ability to follow through on customer issues, and being confident in working independently and making decisions during off-hours.
  • The benefits of this position include a competitive hourly rate, working for a fast-growing international startup company with a dynamic, entrepreneurial spirit, a remote-friendly position with flexibility for location and working hours, and a supportive team environment with flat hierarchies and short decision-making paths.

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