Team Leader

2 weeks ago

Truganina, Victoria, Australia Coles Full time

About the Role

We are seeking an experienced Team Manager to join our team at Coles Group. As a Team Manager, you will be responsible for managing a functional team within the Customer Fulfilment Centre (CFC), for a specific operational area. Your primary focus will be on supporting your team in achieving Coles' eCommerce Key Performance Indicators (KPIs) for safety, customer experience, cost, fulfilment, and delivery.

Key Responsibilities

  • Manage day-to-day operations within the facility, providing operational leadership, direction, and support to a high-performance team.
  • Motivate, encourage, and develop your team to achieve their full potential.
  • Support the execution of the strategy implementation plan to achieve the organisation's strategic objectives.
  • Support the implementation of change initiatives and drive a culture of continuous improvement.
  • Work collaboratively with internal and external stakeholders to ensure seamless end-to-end operations.
  • Ensure that resourcing and productivity within your team are sufficient to meet sales demand, and escalate any anticipated issues.
  • Drive a highly customer-focused culture with a focus on customer receiving the 'perfect order' every time.
  • Be a champion for safety and lead an operational safety-first culture.
  • Find ways to support continuous improvement initiatives of the site, providing insight to key stakeholders.
  • Be flexible in working hours and available to work a variety of rosters, including nights and weekends.

About You and Your Skills

We are looking for passionate Team Managers who have a customer-first focus and a continuous improvement mindset. You will need:

  • Demonstrated experience in leading and supervising large teams in a fast-paced, complex workplace combining automated plant operations with labour-intensive and manual workstreams.
  • Proven people leadership capabilities.
  • Proven ability to develop and coach people to meet both their career goals and the organisation's goals.
  • Ability to influence and communicate with site leaders.
  • Ability to utilise operational metrics to drive performance improvements and outcomes.
  • Experience in creating new and better ways for the organisation to be successful.
  • Experience in developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Ability to apply knowledge of business and the marketplace to advance the organisation's goals.
  • Experience in manoeuvring comfortably through complex policy, process, and people-related organisational dynamics.
  • Ability to provide direction, delegating, and removing obstacles to get work done.
  • Experience working across multiple functional areas of a Store, DC, or CFC.

What We Offer

At Coles Group, we invest in our people's wellbeing and professional development. We offer flexible work arrangements, including work from home, additional leave, and parental leave entitlements. We are committed to building a gender-equal team and a culture that is just as diverse, inclusive, and welcoming as the communities we serve. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities.

We are happy to adjust our recruitment process to support candidates with disability. Find out more in the 'Our Recruitment Process' section of our careers site.

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