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Team Leader

2 months ago

Truganina, Victoria, Australia Coles Full time

About the Role

We are seeking an experienced Team Manager to join our Customer Fulfilment Centre (CFC) team in Melbourne. As a key member of our operations team, you will be responsible for managing a functional team within the CFC, supporting them in achieving Coles' eCommerce Key Performance Indicators (KPIs) for safety, customer experience, cost, fulfilment, and delivery.

Key Responsibilities

  • Manage day-to-day operations within the facility, providing operational leadership, direction, and support to a high-performance team.
  • Motivate, encourage, and develop your team to achieve their full potential.
  • Support the execution of the strategy implementation plan to achieve the organisation's strategic objectives.
  • Support the implementation of change initiatives and drive a culture of continuous improvement.
  • Work collaboratively with internal and external stakeholders to ensure seamless end-to-end operations.
  • Ensure that resourcing and productivity within your team are sufficient to meet sales demand and escalate any anticipated issues.
  • Drive a highly customer-focused culture with a focus on delivering the 'perfect order' every time.
  • Be a champion for safety and lead an operational safety-first culture.
  • Find ways to support continuous improvement initiatives of the site and provide insight to key stakeholders.
  • Be flexible in working hours and available to work a variety of rosters, including nights and weekends.

About You

We are looking for a passionate Team Manager with a customer-first focus and a continuous improvement mindset. You will need:

  • Demonstrated experience in leading and supervising large teams in a fast-paced, complex workplace combining automated plant operations with labour-intensive and manual workstreams.
  • Proven people leadership capabilities and the ability to develop and coach people to meet both their career goals and the organisation's goals.
  • Ability to influence and communicate with site leaders and utilise operational metrics to drive performance improvements and outcomes.
  • Experience in creating new and better ways for the organisation to be successful and developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Ability to apply knowledge of business and the marketplace to advance the organisation's goals and manoeuvre comfortably through complex policy, process, and people-related organisational dynamics.
  • Ability to provide direction, delegate, and remove obstacles to get work done and experience working across multiple functional areas of a Store, DC, or CFC.

About Coles

Coles is a leading Australian retailer with a strong commitment to customer satisfaction and employee development. We offer a range of benefits, including flexible work arrangements, additional leave, and parental leave entitlements. We are an equal opportunities employer and welcome applications from people of all ages, cultures, abilities, sexual orientation, and gender identities.