Senior Software Solutions Expert

19 hours ago

Melbourne, Victoria, Australia beBeeSoftware Full time $115,000 - $155,000

Job Overview

We pride ourselves on our technical prowess and pioneering spirit, making a tangible impact on our clients and communities.

  • As a Senior Software Lifecycle Specialist, you will serve as a trusted advisor to our clients, helping them maximize the value of their software investments and ensuring overall satisfaction and loyalty.
  • You will build and maintain strong client relationships, driving adoption, expansion, and renewal of our software offerings.
  • You will collaborate closely with Client Managers and Service delivery Managers to ensure seamless client engagement.
  • You will create and manage Software Success plans that promote accelerated software usage and feature adoption, aligning efforts with clients' business and operational objectives.
  • Your day-to-day activities will include conducting regular training programs to guide clients on utilizing specific software features, identifying opportunities for upselling and cross-selling, ensuring regular business reviews, and reporting success metrics back to the organization.

Key Responsibilities:

  • Conduct regular training sessions to educate clients on using software features.
  • Identify opportunities for upselling and cross-selling software solutions.
  • Ensure regular business reviews and report success metrics.

What You Will Achieve:

  • Maximize software investment value for clients.
  • Drive client satisfaction and loyalty.
  • Promote accelerated software usage and feature adoption.

Benefits:

We offer a dynamic work environment that fosters growth, collaboration, and innovation. As a Senior Software Lifecycle Specialist, you will have opportunities to develop your skills, expand your network, and make a meaningful contribution to our clients' success.

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