Retail Operations Manager

6 days ago

City Of Yarra, Australia DECJUBA Full time

About the Role:

We are seeking an experienced Retail Operations Manager to join our team at DECJUBA. As a key member of our leadership team, you will be responsible for developing and implementing strategies to maximize sales, profitability, and operational efficiency across our retail division.

Key Responsibilities:

  • Execute Retail Strategy: Develop and implement strategies to maximize sales, profitability, and operational efficiency across the retail division.
  • Deliver Exceptional Customer Experiences: Design and implement customer service strategies that consistently deliver amazing experiences, build loyalty, and drive sales growth, leveraging data and analytics to gain deep insights into customer behaviors and trends.
  • Build Amazing Careers: Lead, mentor, and inspire your retail team, creating a strong talent pipeline for future succession at all levels.
  • Ensure Seamless Operations: Collaborate with cross-functional teams and internal stakeholders to achieve operational excellence across every DECJUBA store.
  • Financial Management: Oversee budgeting, forecasting, and financial performance of the retail division, ensuring profitability targets are met, costs are effectively managed, and all operations comply with legal, regulatory, and company standards.
  • Lead Strategic Projects and Market Expansion: Oversee and manage initiatives that drive growth and align with our strategic objectives and brand purpose, while identifying and capitalizing on new market opportunities, including store expansion and product line diversification.

About You:

  • 7+ years of experience leading and developing large national teams as a General Manager or in a similar role within retail (preferably fashion or apparel).
  • Strong leadership skills that inspire, engage, and motivate teams while consistently upholding company values.
  • Strategic thinker with strong commercial acumen and a focus on achieving results and growing the business.
  • Passionate about retail, with a customer-first approach.
  • Proven track record of delivering customer-focused strategies that drive revenue growth.
  • Extensive experience in driving retail success through sales, service standards, merchandising, and inventory management.
  • Commercially focused and process-driven, always seeking ways to simplify and improve efficiency.
  • Excellent communicator with a collaborative style, building strong relationships across all levels of the business.
  • Growth mindset, continuously questioning the status quo and seeking new opportunities.
  • Thrive in fast-paced environments, tackling challenges with a proactive, solution-oriented mindset.

About DECJUBA:

We are a leading retailer in Australia and New Zealand, committed to providing an amazing working environment, empowered by five core values: Honesty, Bravery, Integrity, Innovation, and Optimism. We are passionate about our team and committed to providing continuous growth and development opportunities. We aim to open the door to exciting and dynamic careers in retail, with the opportunity to learn from the best in the business.

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