Technical Support Specialist

1 month ago

Welshpool, Australia Department of Education, Western Australia Full time

The Department of Education, Western Australia is seeking a skilled Technical Support Officer to join our team. As a Technical Support Officer, you will be responsible for maintaining the school's Information and Communication Technology (ICT) systems and network, ensuring reliability and sustainability to enhance the learning environment.

You will provide advice on technical issues and collaborate with administration to maintain and develop the network system. You will also provide technical support and training to all users throughout the school site on various software applications and provide access to systems and resources.

The ideal candidate will have the ability to work as part of a versatile team, liaise with other Department of Education personnel and communicate with external providers. Experience working in a school would be highly desirable and in particular a thorough understanding of standard operating systems and their associated software.

The successful candidate will work with a diverse range of people and professionals to deliver customer service. The ability to build strong relationships and to work well with key stakeholders is highly desirable.

For more information about this opportunity, please refer to the attached Job Description Form (JDF).

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

To work with us, you must:

  • be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
  • obtain a valid Working With Children Check before you start; and
  • consent to a National Criminal History Check with the Department's Screening Unit.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include:

  • A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
  • An up to three (3) page statement addressing the following selection criteria as outlined in the attached JDF
  • Demonstrated verbal, written and interpersonal communication skills with the ability to liaise effectively with staff at all levels.
  • Demonstrated conceptual and analytical skills, including the ability to develop innovative solutions to information technology problems.
  • Demonstrated ability to install and maintain network systems incorporating the Internet and Electronic Mail.
  • Demonstrated organisational skills to develop effective administrative practices and the initiative to work with minimum supervision.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education's Recruitment team on (08) 9264 4127 for assistance.

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