Trials and Technical Support Advisor

3 months ago

Welshpool, Australia Weir Group Full time

Division: ESCO

Location: 282 Rutland Avenue, Welshpool, WA, 6106

Purpose of Role: Manages product trials and the collection of data and analysis. Assists with providing technical support services to customers, including installation, troubleshooting, problem resolution and maintenance.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Trials: Set up, organize and maintain product trial study documentation and guidelines. Collect, track and analyse field trial data. Provide updates to on trial progress tracking. Co-ordinate (ordering/dispatch and tracking) of trial materials as appropriate. Present trial results, including the preparations of reports and presentations. Liaise with product and technical teams to ensure appropriate methodology and testing tools are used for trial processes
- Service: Become a ‘trusted advisor’ at site with respect to wear components. Facilitate machine bucket inspections and provide reports regarding overall bucket performance. Provide gauging services and associated lip and GET condition monitoring reports. Identify GET components and provide detailed GET location Maps.
- Product Support: Provide education on products, installation, safe operation and maintenance. Direct troubleshooting of ESCO equipment to the appropriate Product Manager.
- Customer Support: Regular travel to site and to provide quick response and solutions to immediate customer problems. Supports with collection of data and analysis in regards to Warranty issues. Actively identifies sales opportunities when in contact with the customer.
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

- Engineering, Mining, Science, Statistics, Bachelors degree (or similar).
- Heavy industry exposure around 3 years related experience.
- Advanced Excel, including Macros (mandatory)

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

**Benefits**:

- Extended Parental Leave: 12 weeks paid Parental leave.
- Employee Referral Program: Successfully refer a friend and receive $2,500.
- Superannuation: Additional employer superannuation contribution
- Employee Assistance: Free and confidential counselling services for all employees and their families.
- Weir is committed to an inclusive and diverse workplace. _We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._

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