Customer Service Expert

1 day ago

Brisbane, Queensland, Australia beBeeCustomerService Full time

Customer Service Professional

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  • The Customer Service role is fundamental to supporting our customer base. You need to be committed to being a highly customer-focused team worker, who can demonstrate flexibility when required, be motivated and willing to take on new initiatives.

You will work closely with the Customer Service Managers to ensure the smooth delivery of our services. Your key responsibilities include:

  • Preparing detailed cost estimates, invoices and sales orders

  • Reviewing information on estimates and invoices with Customer Service Managers.

  • Completing costing analysis and calculate profit margins.

  • Providing assistance and support to the Manager of Customer Service and Customer Service Managers.

  • Preparing and reviewing complex engine information with Customer Service Managers

  • Coordinating all customer support activities in relation to piece part sales, exchanges, and component repairs

  • Answering incoming calls and providing front line support.

  • Coordinating information with engine shop personnel when necessary.

  • Capture and report on department data and KPI's as required.

Requirements for this role include:

  • A strong commercial understanding and basic accounting techniques, with high attention to detail and accuracy.

  • Experience in aerospace industry and aircraft engine exposure and knowledge is desirable.

  • Highly developed interpersonal skills with excellent communication and people skills, with the ability to interact at various organisational levels including customers, staff and senior management.

  • Experience in Sales, or Customer Support or related field is a must.

  • Proficient with Windows, Microsoft Excel, Word and PowerPoint.

This role offers a number of benefits including:

  • Permanent full-time employment

  • Clean, safe working environment with a close-knit team

  • Training and career development opportunities

  • Social activities including participation in community support events

  • Onsite car parking

We are looking for individuals who are passionate about delivering exceptional customer service and have a desire to expand their skills and knowledge.

StandardAero is an equal opportunity employer and we value diversity at our company.

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